If you are using Internet Explorer, the browser itself may be stopping you from downloading. Please try downloading again, and when the window comes up that says "Preparing your download", watch to see if it stops and asks if you want to continue with the download. If so there should be a box like this at the top of the "preparing your download" box:
Clicking on that box will allow you to continue to download the file to your desktop. This is generally caused when your security settings won't allow a download without your permission.
If you continue to have download problems when using Internet Explorer, you may want to try a different web browser. We suggest you try Chrome or FireFox as both browsers seem to work well for most of our customers. Both are free software that do not have any spyware or malicious programming.
If you still can't download, please let us know your order number and the title and publisher of the product and we can investigate further. For the quickest response, please use the Contact Us link from the bottom of each site page to report any customer issues.